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Global Account Manager

£80,000 Basic Salary + Commission

Category: App Technology Business Sales
Location: London South East


A market-leading On-Demand Transport App provider is looking for a Global Account Manager to manage major global accounts in their fastest-growing team with a view to double the size and turnover of the division.

Job Purpose:

As a Global Account Manager (GAM), your primary role will be to identify key opportunities within your client portfolio to increase their level of spending and uptake of services. You will be strategically balancing your time with account management duties such as SLA monitoring and resolving client queries.

Primarily a commercial role, you will have proven experience at developing client accounts for both sales and profitability. You will be a relationship builder and a problem solver who wants to take responsibility for your key accounts. The position will suit someone with a proven commercial record of achievement probably gained within a sales environment together with an account management background with proven client liaison experience.

The GAM will need to successfully protect and grow their account base, minimising churn and maximising revenues to achieve growth. The GAM will display exceptional sales and account-handling skills to ensure their clients have the best business experience. Your responsibilities involve all aspects of the client relationship and account performance and carries a major accountability to upsell/cross-sell transport and delivery products.

An ability to interact with and influence people at all levels within client organisations is critical.

Main Accountabilities

  • Plan, prioritise and manage activities to achieve sales/revenue and retention targets.
  • Develop, agree and implement sales development plans for a specific number of key accounts (anything up to 10 key accounts depending upon size and maturity of accounts).
  • Maintain, develop and foster effective relationships and performance management across all the relevant levels of account organisations.
  • Ensure all account information such as contract data, spend and profitability are maintained. Ensure contracts are entered into and maintained in a timely and profitable manner.
  • Develop client accounts for sales and profitability. Ensure upselling and cross-selling opportunities are developed by establishing a sound understanding of what current and potential business needs are; aim to achieve an increased share of account “wallet.”
  • Act as the main point of contact to the key accounts; lead and coordinate other departments such as Service Management and the Customer Relations contact centre to provide a seamless team operation.
  • Ensure that client expectations are met, co-ordinating resolution of any escalation of service issues and system service failures.

Knowledge, Skills & Experience Required:

·Sales and/or other relevant commercial experience where evidence of sales and profit achievement can be demonstrated. Ideally, commercial experience has been gained in at least two organisations where evidence of mastering a set of accounts and growing share of wallet can be demonstrated.

·Account management experience achieved in small, medium and large accounts. Evidence of working across client organisations with successful interventions up to and including senior corporate levels.

·Proven experience in a Global Account Management role

·Proven success in managing client portfolio for growth via commercial management and up/cross selling of products

·Strong negotiation, relationship management and influencing skills

·Problem solving, issue resolution, identifying and implementing mitigations

·Excellent organisation skills and experience of managing schedules

·Ability to prioritise workload, to delegate effectively and manage/coach a junior team

·Good interpersonal and problem-solving skills along with keen attention to detail

·Self-motivated, with the ability to work well across a variety of teams

·Knowledge of industrial auctions, experience of working in auction houses and knowledge of their needs preferable although not essential

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